Return & Refund Policy

Return & Refund Policy

Last updated:06.07.2026

TaxSmart Guides sells digital, downloadable products. Because of the nature of digital goods, our return and refund policy works differently than it would for physical products.

1. All Sales Are Final

Since our guides are delivered instantly and digitally, and can be accessed/downloaded immediately upon purchase, we do not offer refunds, returns, or exchanges once a purchase has been completed and the download has been made available to you.

By completing your purchase, you acknowledge that:

  • You are buying digital content that is delivered immediately
  • You waive any statutory withdrawal/cooling-off period that would otherwise apply to digital content, to the extent permitted by law, by choosing to access your download right away

2. Exceptions — When We Will Help

We want you to be able to actually use what you paid for. We will provide a replacement file or refund in the following situations:

  • Technical/download issues: You did not receive your file, or the file is corrupted, incomplete, or unreadable
  • Duplicate purchase: You were accidentally charged more than once for the same product
  • Wrong product: You received a different guide than the one you purchased

To request help in one of these cases, email us at contact@taxsmartguides.com within 14 days of your purchase, including your order number and a description of the issue. We will resolve the issue promptly, either by resending the correct file or issuing a refund via Stripe to your original payment method.

3. Not Eligible for Refund

Refunds will not be issued for reasons such as:

  • Changing your mind after downloading the guide
  • Not finding the content useful or applicable to your situation
  • Misunderstanding what the product includes prior to purchase (please review product descriptions carefully before buying)

4. Your Statutory Rights

If you are a consumer in the UK or EU, please note that consumer protection law may still apply if a digital product is faulty, not as described, or not fit for purpose — nothing in this policy limits those statutory rights. If you are an Australian consumer, our guides come with guarantees that cannot be excluded under the Australian Consumer Law, including a right to a remedy for a major failure.

5. How Refunds Are Processed

Approved refunds are issued to the original payment method via Stripe, typically within 5–10 business days, depending on your bank or card provider’s processing times.

6. Contact Us

Questions about an order, or need help with a download? Reach out:

Email: contact@taxsmartguides.com Business: Redd Chulo, Lisztpad, Netherlands KvK: 89711491